Computer re-boots????

5 replies [Last post]
sponegg
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Joined: Feb 1 2001

Hi,

I've upgraded to the 1.6 software with patch and premier 6, but i also have a new problem, everytime i turn on the camera it crashes. Windows locks up and then reboots itself. i've have the card out had a look, everything is fine. re-installed my software, tried different slots for the card, i'm on win 98, pIII 866, 256 ram, 20 gb hard disk, so there shouldn't be a problem with it. does anyone know whats worng? thanks in advance

FAST
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Joined: Dec 4 2000

Firstly, did you install the software in the correct order? You should install Premiere first, then DV.now 1.5, then the Service Pack.

However, it sounds more like the problem is a resource conflict. Here are some instructions on how to check IRQ's and how to alter them if there is a conflict:

· Go into Start/Settings/Control Panel/System/Device Manager/Computer. Look at the column of IRQ numbers on the left. Check that the FAST/Dazzle card is not sharing an IRQ number with any device except an ‘IRQ holder for PCI Steering.’

· If it is sharing an IRQ with any other device (eg. sound card / modem / USB controller) you will need to assign it an IRQ of its own by doing one of the following:

a) Move the card to a different slot. The card will be redetected and Windows will reassign the IRQ’s to the devices. After doing this, go back to the Windows Device Manager and check whether the FAST/Dazzle card has its own IRQ.

b) Go into the BIOS and assign an specific IRQ to the slot that the card is in. Not every BIOS allows you to do this. The motherboard manufacturer will be able to tell you if it is possible and how to do it.

c) Disable or remove the device that the FAST/Dazzle card is conflicting with.
If you need all the devices in the system and do not want to remove any, you can create a separate Hardware Profile:

Go into Start/Settings/Control Panel/System/Hardware Profiles.
Make a copy of the Original Configuration and name the new configuration ‘Video Editing.’
Restart the system. At start-up you will be given a choice whether you want to go into the Original Configuration or the new ‘Video Editing’ configuration. Select Video editing.
Once in Windows, go into the Device Manager and disable whichever devices you do need on the system for video editing. For example, disable the modem or TV card or USB controller etc.
This will free up resources within your Video Editing configuration, so that hopefully your FAST/Dazzle video capture card will not share resources. After disabling the other devices, just check again whether the FAST/Dazzle card has its own IRQ.
Hardware Profiles/Configurations are particularly useful if you have many devices in the system.

FAST UK Technical Support

[This message has been edited by FAST (edited 30 May 2001).]

sponegg
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Joined: Feb 1 2001

Thanks i've tried these and the numbers are different and my computer is re-booting, it does sometimes let me get away with it if i have the computer all connected and plugged in before i start my machine... but is that what i should be doing in the first place? but then again sometimes it wont even let windows start. Thanks

FAST
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Joined: Dec 4 2000

Have you tried it in all the PCI slots? What IRQ does it have and are you sure there is nothing sharing it?
Also, have a look at the topic 'Latest news from FAST-Dazzle Technical Support.' There is a table which shows certain VIA chipsets which are incompatible with DV.now products.

FAST UK Technical Support

sponegg
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Joined: Feb 1 2001

have you got a hyperlink for the topic?
it used to work fine before i moved up to 1.5 software and premier 6.

FAST
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Joined: Dec 4 2000

Yes, here is a link to the topic: http://www.dvdoctor.net/cgi-bin/ubb/Forum22/HTML/000012.html

FAST UK Technical Support