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bcrabtree
1st November 1999, 22:00
Sincere apologies for inconvenience to anyone who is suffering the continuation of our Autumn-comes-early syndrome.

Before I try to explain, let me please make a few things clear.

First off, let's put Bob Crabtree into context. I'm the editor.

That means that I plan what goes in the mag, ensure it does (or blame someone else when it doesn't), read all of it, rewrite a lot of it, plan the pix, pick the pix; decide to do things like start up this messageboard; plan editorial strategies and xyz etc, etc etc.

Usually, I work seven days a week, often (and this includes weekends) to the early hours of the morning - last week, I worked to 4am three times and to 3am at least twice.

I'm not complaining, just explaining that I really do not have the time also to print the bleeding magazine myself - I have to let someone else do that, and they do it without me being there to check they are doing it right.

This whole business of issues falling apart is DEEPLY embarrassing to me (not to mention damned inconvenient as the person who reads the issues more than anyone else in the world) and, in my opinion, is totally unprofessional.

It shouldn't happen, and part of our agreement with our printers - and, I think, this is not unusual - is that they produce a magazine, not a collection of loose-leaf A4 sheets.

I have on a number occasions explained in this forum what I have been told, in explanation of what has been going wrong, and I have done so in good faith.

I have complained to the magazine’s production editor (who liases with printers, paper suppliers etc), to its assistant publisher and publisher, and to the managing director of WV Publications.

We have had various lab tests carried out – independent lab tests – the latest of which has shown that the glue and binding method used with MOST of the November issues we printed should prevent autumn coming early again.

I today saw some of these issues – all of the ones we had had delivered to the office did NOT use the new glue – and they are very much better (though, in my opinion are not as strong towards the back of the mag, as they are from front to middle).

Even though I am reasonably certain that the problem will not arise again, because of this unevenness, I have asked our production editor to see if he can get the printers to do better still, and I also informed the MD what I asked the production editor to do.

That, folks, is about the very best I can do for you, and me, at the moment, to stop this utter nonsense happening again.

I hope we will not be here in a month’s time going over this again but, if the mag is not produced properly, I hope and expect people will complain loudly – though, perhaps, in a voice that does not hold me personally responsible, as some folk have tended to do.

Once again, apologies.

Bob Crabtree
(Ed) Computer Video mag





[This message has been edited by bcrabtree (edited 02 November 1999).]

Charles
2nd November 1999, 20:54
Bob
I don't think we are blameing you but you happen to be the one we have contact with. If the others mentioned had direct e-mail we could complain to them. But there is always a but you did put yourself in the fireing line with your reasons and defence of the price increase and if i remember you wanted a larger increase if you had got your way think of the flack you might have got. Prehaps you can explain the reasoning behind the VAST increase in quality of paper used ?
That is the biggest difference in the mag that i can see and prehaps that is, what is the problem with the mag falling apart.
The other issue is delivery of subscription issue after being on sale in the shops,this is not confined to C\V but having subscribed to C\V,C\U, V\C, and W\V.TV at different times over the years it has been a ongoing problem late is normal,early is a surprise.
I have a subscription to Computer Active it probally has a bigger staff than C\V etc but its out fortnightly and since January its been late once,you don't need these problems as you say your job is to get the mag out but when other sections are letting you down what do you do and who do we the readers complain to.
Regards Charles
PS Still haven't received my Quick Time !!!!

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bcrabtree
2nd November 1999, 21:39
Charles

<<If the others mentioned had direct e-mail we could complain to them. >>

Write to them or ring - the details are all on the last editorial page, including those for the MD, Rob Lehmann.

<<But there is always a but you did put yourself in the fireing line with your reasons and defence of the price increase and if i remember you wanted a larger increase if you had got your way think of the flack you might have got. >>

Yup, we started off too cheap; we then (last year) increased too little and, more recently, still didn't have the nerve to go up to the price that the product warrants.

<<Prehaps you can explain the reasoning behind the VAST increase in quality of paper used ?>>

Look and feel for the sake of advertisers and new readers and for improved readability. The cost is less than you might imagine.

<<That is the biggest difference in the mag that i can see and prehaps that is, what is the problem with the mag falling apart.>>

Absolutely, but irrespective of what paper we use, the bloody thing shouldn't fall apart.

<<The other issue is delivery of subscription issue after being on sale in the shops,this is not confined to C\V but having subscribed to C\V,C\U, V\C, and W\V.TV at different times over the years it has been a ongoing problem late is normal,early is a surprise.>>

Pretty much what I was hinting at in my other posting hereabouts yesterday. The whole thing can snowball once some magazines start running late. My perspective is that we do things too much on the cheap, in terms of staffing, because the management wants always to put the mags out at cheap prices (CV is the major exception), and it is always the poor bloody reader who ends up suffering.

Like I said, ring or write - it is only the comments made by readers that have any impact.

<<I have a subscription to Computer Active it probally has a bigger staff than C\V etc but its out fortnightly and since January its been late once,you don't need these problems as you say your job is to get the mag out but when other sections are letting you down what do you do and who do we the readers complain to.>>

I think you may well be reinforcing the point I just made - though it is the ad revenue of CA which lets it do things rather better than, it could be argued, we do.

<<LPS Still haven't received my Quick Time !!!!>>

Please email me again - I get dozens of emails every day and without chapter and verse can do nothing (though I've little doubt that I did pass on the request to Apple)...

Bob C

Charles
2nd November 1999, 23:54
Bob
" Look and feel for the sake of advertisers and new readers and for improved readability. The cost is less than you might imagine."
Fair comment Bob but have you seen,felt the paper now being used in W\V\TV its like newspaper.
Re Tel\Write\ e-mail is much better and cheaper and just think how many they would get and how often.
Regards Charles

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bcrabtree
3rd November 1999, 00:03
Charles,

I am the editor of CV, not any of the others, so have no wish to comment upon the paper of our other titles or, indeed, anything else about them.

Take these issues up with the respective editors.

As for your comment that,

<<Re Tel\Write\ e-mail is much better and cheaper and just think how many they would get and how often>>

Well, if you want to make contact with them, you know how to do it.

Whether they want to make it easier for you to do so I don't know, but if you want to, you can contact them.

Rob Lehmann, for instance, ALWAYS takes calls from readers and has been know to change policies as a result of doing so.

Cheers

Bob C

plettner
5th November 1999, 00:25
Far out Bob,

You need a holiday.

Great Magazine - but any chance of cheap Australian subscriptions?
(By the way, I'm voting NO to the republic - if that helps).

bcrabtree
5th November 1999, 01:08
No, I don't need a holiday. That's the last thing I need.

Holidays are bad. Holidays stop you working, and, as a result, when you get back, you've got to work even harder.

(At least, that's what I tell the other members of the CV team when explaining why THEY can't go on holiday - EVER!)

http://www.safety-online-internet.com/host/computervideo/ubb/wink.gif

As for cheap subscription to Oz (and NZ), well, cheaper subs are coming but whether you'll consider them cheap, I don't know.

We haven't tied up all the loose ends yet, but we'll get there.

Bob C

pcwells
5th November 1999, 10:33
Bob,

No holidays? I know I'm not allowed to sleep, eat or bathe, but this is going a bit far, don't you think?

http://www.safety-online-internet.com/host/computervideo/ubb/smile.gif

Pete

gadget
6th November 1999, 00:28
Bob,

I think a sensible appraisal of priorities is needed here.

Your mag (blatantly) fills a vacuum(sp?) in the market. I receive various professional and consumer magazines relating to video and computing, but NONE of them address the relevant issues of the convergence of the two industries as yours does (as well as the ever narowing technological gap between broadcast and 'amateur' quality video).

Recent history has shown that hi-tech pioneering magazines, such as T3, have met an untapped (huge) existing demand for information, and just like T3 your magazine will undoutably spawn (lesser quality) copies when such potential is realised by accountatnts.

In my business (TV newsgathering) yesterdays news is wrapped around todays fish and chips and I am afraid to say that when my household (ocassionally) runs out of toilet paper, last weeks computer video is called into action once again, along with Broadcast, Independant Brodcast Engineer, Televisual, Mac User, Television buyer etc. etc.

The point I am making is that what matters is what is printed on the pages (however loose) and that it matters TODAY.

If I ever decide to stock pile Computer Video I will remember to get a hole punch (and buy more toilet paper!).

Best regards,

Ben (Gadget)
Technical Director, BITS Ltd.
www.blackice.co.uk

gadget
6th November 1999, 00:52
P.S. If you are reviewing the Apple G3 (bronze) Powerbook for DV editing in the next issue, you should check out the Promax-P cardbus/Firewire adaptor. This adaptor has significant advantages over the Newer Technology version - particularly the ability to capture at an (off-line) low-res quality to mazimise hard disk space.

I expect you are waiting for Final Cut Pro 1.2 to (finally) appear like the rest of us though!

Ben

bcrabtree
6th November 1999, 20:35
I've been trying for many, many, many months to get Charles to let me have review products but, since he doesn't have distribution in the UK, he doesn't seem bothered about our not reviewing his products.

:-(

Bob C